Terms & Conditions

These Terms & Conditions govern your use of the Realz Casino website and services. By accessing or using the site, you agree to be bound by these terms. If you do not agree with any part, you should not use the site.

Acceptance of Terms

By registering an account, making a deposit, or playing any game on Realz Casino, you confirm that you have read, understood, and accepted these Terms & Conditions. They apply to all interactions with the site, including deposits, withdrawals, bonuses, and gameplay. Realz Casino reserves the right to update these terms at any time; it is your responsibility to check for changes.

Eligibility and Age Restriction

You must be at least 18 years of age to open an account and gamble on Realz Casino. It is illegal for anyone under 18 to gamble. Realz Casino carries out age verification checks; if you are found to be underage, your account will be closed and any winnings forfeited. Players must reside in a jurisdiction where online gambling is legal. Restricted regions may apply. You are responsible for ensuring compliance with your local laws.

Account Registration

To use Realz Casino, you must register a personal account. You agree to provide accurate, current, and complete information during registration and to keep this information updated. Each person may hold only one account. Duplicate accounts will be closed and any associated winnings may be voided. You are responsible for the security of your login details.

Deposits and Withdrawals

Realz Casino offers a variety of deposit and withdrawal methods for your convenience. All transactions are in New Zealand dollars (NZD) unless you choose a cryptocurrency method. The following table summarises the available deposit methods and their details:

Withdrawals are processed using the following methods:

Realz Casino does not charge any fees for deposits or withdrawals. Your first withdrawal requires KYC verification, which is processed within 24-48 hours after you submit the required documents.

Bonus Terms and Conditions

Bonuses offered by Realz Casino are subject to specific terms and conditions. The following rules apply to all bonuses unless otherwise stated.

Welcome Package

The welcome package is available to new players and consists of three deposit stages. Each stage must be completed within 10 days, and wagering requirements must be met before the next stage unlocks. The minimum deposit per stage is NZ$20. Deposits made using Skrill or Neteller are not eligible for this bonus.

The wagering requirement for the deposit bonus is 35 times the combined deposit plus bonus amount. Free spin winnings are subject to a 40 times wagering requirement. Only slots contribute 100% towards the wagering requirement. Free spins are awarded on selected pokies.

Other Bonuses

Realz Casino may offer additional bonuses such as reload bonuses, cashback, tournaments, and coin challenges. Each bonus has its own terms, which will be displayed at the time of claim. Wagering requirements, validity periods, and eligible games vary. You should always read the specific terms before accepting a bonus.

General Bonus Rules

• Bonuses are non-transferable and may only be used once per person, household, or IP address.
• Any attempt to abuse or manipulate the bonus system may result in forfeiture of the bonus and any winnings.
• The maximum bet allowed while a bonus is active may be limited.
• Realz Casino reserves the right to withdraw or modify any bonus promotion at any time.

Game Rules and RNG

All games on Realz Casino use a certified random number generator (RNG) to ensure fair and unpredictable outcomes. The RNG is independently tested and the published RTPs are accurate. You are responsible for understanding the rules of each game before playing.

Fair Play and Prohibited Activities

Realz Casino promotes fair play. The following activities are strictly prohibited:

• Using software or automated systems (bots) to play.
• Collusion or cheating in any form.
• Exploiting software bugs or errors.
• Creating multiple accounts.
• Money laundering or any illegal activity.

Any violation may result in account suspension, forfeiture of funds, and legal action.

Responsible Gambling

Realz Casino is committed to responsible gambling. You are encouraged to set deposit limits, time limits, and loss limits via your account dashboard. If you feel your gambling is becoming a problem, you can self-exclude by contacting support. Support organisations such as Safer Gambling Aotearoa and PGF Services (0800 664 262) offer free, confidential help. The legal minimum age for gambling in New Zealand is 18, and Realz Casino enforces this through age verification.

Restricted Regions

Realz Casino does not accept players from certain jurisdictions. It is your responsibility to check whether online gambling is legal in your country of residence. If you are found to be from a restricted region, your account may be closed and any winnings forfeited.

Privacy and Data Protection

Realz Casino collects personal information necessary for account management and compliance. This includes name, address, date of birth, payment details, and gaming activity. Data is stored securely using 256-bit SSL/TLS 1.3 encryption and is not shared with third parties except as required by law or for processing transactions. You have the right to access and correct your personal data. For full details, see the Privacy Policy.

Account Suspension and Closure

Realz Casino may suspend or close your account if you breach these Terms & Conditions, provide false information, engage in prohibited activities, or if required by law. If your account is closed for breach of terms, any remaining balance may be forfeited.

Limitation of Liability

Realz Casino provides its services on an “as is” basis. To the fullest extent permitted by law, the operator shall not be liable for any loss, damage, or inconvenience arising from your use of the site. This includes indirect or consequential losses.

Complaints and Dispute Resolution

If you have a complaint, please contact our support team via live chat or email. We aim to resolve all issues promptly. If a dispute cannot be resolved internally, you may refer the matter to the relevant regulatory authority. Realz Casino is licensed by the Tobique Gaming Commission (license number 0000071).

Governing Law

These Terms & Conditions are governed by the laws of Costa Rica, where the operator Dreamline Ventures S.R.L. is based. Any disputes shall be resolved in the courts of Costa Rica.

Contact

For support or inquiries, you can reach us 24/7 via live chat or email. We do not offer telephone support.

Changes to These Terms

Realz Casino may update these Terms & Conditions from time to time. Continued use of the site after changes are posted constitutes acceptance of the new terms. We encourage you to review this page periodically.