Payment Methods
At Realz Casino, we understand that having convenient and secure payment options is essential for a smooth online gaming experience. This page outlines the deposit and withdrawal methods available to our New Zealand players, including processing times, minimum amounts, and any applicable terms. All transactions are processed in New Zealand Dollars (NZD) unless otherwise stated.
Deposits
We offer a wide range of deposit methods to suit your preference, from traditional cards and bank transfers to e-wallets and cryptocurrencies. Deposits are generally instant, except for bank transfers which may take 1–3 business days. The minimum deposit varies by method, starting as low as NZ$10 for e-wallets and vouchers. Note that deposits made via Skrill or Neteller are not eligible for the welcome bonus.
| Deposit Method | Minimum Deposit | Processing Time | Notes |
|---|---|---|---|
| Visa / Mastercard | NZ$15 | Instant | |
| POLi | NZ$10 | Instant | |
| Neosurf | NZ$10 | Instant | Deposit only |
| Paysafecard | NZ$10 | Instant | Deposit only |
| CashtoCode | NZ$10 | Instant | Deposit only |
| Skrill | NZ$10 | Instant | Not eligible for welcome bonus |
| Neteller | NZ$10 | Instant | Not eligible for welcome bonus |
| MiFinity | NZ$20 | Instant | |
| Bank Transfer | NZ$20 | 1–3 business days | |
| Bitcoin (BTC) | NZ$65 | Instant after confirmations | |
| Ethereum (ETH) | NZ$20 | Instant after confirmations | |
| Litecoin (LTC) | NZ$20 | Instant after confirmations | |
| Tether (USDT) | NZ$20 | Instant after confirmations | |
| Cardano (ADA) | NZ$20 | Instant after confirmations | |
| Dogecoin (DOGE) | NZ$20 | Instant after confirmations | |
| Ripple (XRP) | NZ$20 | Instant after confirmations | |
| Bitcoin Cash (BCH) | NZ$20 | Instant after confirmations | |
| Tron (TRX) | NZ$20 | Instant after confirmations | |
| Solana (SOL) | NZ$20 | Instant after confirmations | |
| USD Coin (USDC) | NZ$20 | Instant after confirmations |
All deposit methods are subject to verification to ensure the security of your account. We do not charge any fees for deposits, but your bank or payment provider may apply their own charges.
Withdrawals
Withdrawals are processed after your account has been verified. The first withdrawal requires KYC (Know Your Customer) verification, which typically takes 24–48 hours. After approval, payouts are processed within the timeframes listed below. We do not charge any withdrawal fees.
| Withdrawal Method | Minimum Withdrawal | Processing Time After Approval |
|---|---|---|
| Skrill | NZ$30 | Within 24 hours |
| Neteller | NZ$30 | Within 24 hours |
| MiFinity | NZ$30 | Within 24 hours |
| Bank Transfer | NZ$30 | 1–3 business days |
| Bitcoin (BTC) | NZ$110 | Within hours |
| Ethereum (ETH) | NZ$30 | Within hours |
| Litecoin (LTC) | NZ$30 | Within hours |
| Tether (USDT) | NZ$30 | Within hours |
| Other cryptocurrencies | NZ$30 | Within hours |
Withdrawals are processed in NZD for fiat methods and in the respective cryptocurrency for crypto methods. The maximum withdrawal limit may apply and is determined on a case-by-case basis. We encourage you to contact our support team for details specific to your account.
KYC (Know Your Customer) Verification
To comply with regulatory requirements and protect your account, we require identity verification before your first withdrawal. You will need to provide a government-issued photo ID (such as a passport or driver’s licence), a proof of address (such as a recent utility bill or bank statement), and confirmation of your chosen payment method. Documents are processed within 24–48 hours. This is a one-time process for most players, though we may request additional verification from time to time.
Bonus Terms and Conditions
Bonuses offered at Realz Casino are subject to specific terms and conditions. The welcome package consists of a 250% bonus up to NZ$4,000 plus 150 free spins across three deposits. Each deposit stage has a minimum of NZ$20 and must be wagered within 10 days. Wagering requirements are 35x on the deposit plus bonus amount and 40x on free spin winnings. Only slots contribute 100% to wagering. Deposits made via Skrill or Neteller do not qualify for the welcome bonus. No promo code is required.
Other bonuses, such as weekly reloads and cashback offers, have their own terms. These are detailed on the respective bonus pages and are subject to change. We recommend reviewing the full terms of any bonus before opting in.
Responsible Gaming
Realz Casino is committed to providing a safe and responsible gaming environment. We encourage all players to gamble responsibly and within their means. You can set deposit limits, take a time-out, or self-exclude by contacting our support team or adjusting your account settings. For additional support, New Zealand players can contact Safer Gambling Aotearoa or call the PGF Services helpline at 0800 664 262. The legal minimum age for online gambling in New Zealand is 18 years old, and we enforce this strictly.
Security and Privacy
All transactions are protected by 256-bit SSL/TLS 1.3 encryption, ensuring your financial and personal data remains secure. We adhere to strict privacy practices as outlined in our Privacy Policy. We do not share your payment details with third parties without your consent, except where required by law.
Contact Us
If you have any questions about payments, withdrawals, or any other aspect of your account, our support team is available 24/7 via live chat and email. We aim to respond to all inquiries promptly.
Dispute Resolution
In the unlikely event of a dispute regarding a payment or any other matter, we encourage you to contact our support team first. We will work to resolve the issue fairly and promptly. If a resolution cannot be reached, you may escalate the matter to the Tobique Gaming Commission, under whose licence we operate.
Governing Law
These payment terms are governed by the laws of Costa Rica, where our operator, Dreamline Ventures S.R.L., is based. By using our services, you agree to these terms and any applicable local laws in New Zealand.
Changes to This Policy
We may update this payment information from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Continued use of our services after changes are posted constitutes acceptance of the updated terms.
Final Notes
All payment methods are subject to availability and may be restricted based on your location or account status. We reserve the right to change or discontinue any payment method at any time without prior notice. For the most up-to-date information, please refer to your account dashboard or contact support.