Privacy Policy
This Privacy Policy explains how Realz Casino collects, uses, stores, and protects your personal information when you visit or use our website at realz-nz.nz. We are committed to safeguarding your privacy and handling your data in accordance with applicable privacy laws. By using our site, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly to us, as well as data generated automatically when you interact with our platform. This includes:
- Account registration data: name, email address, date of birth, residential address, phone number, and username.
- Identity verification documents: government-issued photo ID, proof of address, and payment method confirmation as part of our KYC (Know Your Customer) process.
- Transaction records: details of deposits, withdrawals, and gaming activity, including amounts, dates, and payment methods used.
- Technical data: IP address, browser type, operating system, device identifiers, and browsing behaviour on our site.
- Communication records: correspondence with our support team via live chat or email.
How We Use Your Information
Your personal information is used for the following purposes:
- To create and manage your account, verify your identity, and process transactions.
- To comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gaming requirements.
- To communicate with you about your account, including updates to our terms or policies.
- To improve our website, services, and user experience through analytics.
- To detect and prevent fraud, abuse, or other prohibited activities.
- To enforce our Terms & Conditions and protect the rights and safety of our users.
We do not use your data for marketing purposes without your explicit consent, and you may opt out of any non-essential communications at any time.
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, analyse site traffic, and support security. Cookies are small text files stored on your device by your web browser.
We use the following types of cookies:
| Cookie Type | Purpose |
|---|---|
| Essential | Necessary for site functionality, such as account login and session management. These cannot be disabled. |
| Analytics | Help us understand how visitors use the site, so we can improve performance and content. |
| Preference | Remember your choices, such as language or currency preferences. |
| Security | Support fraud detection and protect your account from unauthorised access. |
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.
Data Sharing and Third Parties
We do not sell your personal information to third parties. We may share your data with:
- Payment processors: to facilitate deposits and withdrawals using methods such as Visa, Mastercard, POLi, Skrill, Neteller, MiFinity, bank transfer, and various cryptocurrencies.
- Identity verification providers: to perform KYC checks as required before your first withdrawal.
- Regulatory authorities: where required by law, including the Tobique Gaming Commission.
- Service providers: for website hosting, analytics, and customer support operations, under strict data processing agreements.
All third parties are required to protect your data and use it only for the purposes we specify.
Data Retention
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory obligations. After that period, your data will be securely deleted or anonymised.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: request a copy of the data we hold about you.
- Correction: ask us to correct any inaccurate or incomplete information.
- Deletion: request that we delete your data, subject to legal retention requirements.
- Restriction: limit how we process your data in certain circumstances.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact our support team via live chat or email. We will respond within a reasonable timeframe.
Security of Your Information
We take the security of your personal data seriously. Realz Casino uses 256-bit SSL / TLS 1.3 encryption to protect data transmitted between your browser and our servers. We also employ firewalls, access controls, and regular security audits to prevent unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
International Data Transfers
As our operator, Dreamline Ventures S.R.L., is based in Costa Rica, your personal information may be transferred to and processed in countries outside New Zealand. We ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and, where appropriate, by email. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact our support team. We are available 24/7 via live chat and email. Please note that we do not offer telephone support.
Responsible Gaming and Age Restriction
Realz Casino is committed to responsible gaming. You must be at least 18 years old to use our services. We enforce age verification during registration and may request additional documentation at any time. For information on setting deposit limits, self-exclusion, and accessing support organisations such as Safer Gambling Aotearoa or PGF Services (0800 664 262), please visit our dedicated Responsible Gaming page. We encourage all players to gamble responsibly and be aware of the risks involved.